Front of House
Concierge Services London
Deliver a premium, welcoming experience for your residents, clients, and guests. Professional concierge and front of house staff for London's most exclusive properties.
First Impressions Matter
Exceptional service, uncompromising professionalism
Your front desk is the face of your building. Endova provides highly trained concierge staff who blend 5-star hospitality with discreet security and efficient building management.
Service Scope
What does a concierge handle?
Guest Reception
Welcoming visitors, verifying identities, issuing visitor passes, and notifying residents or staff of arrivals.
Mail & Parcels
Receiving, logging, and securely storing deliveries and packages, ensuring they reach the correct recipient.
Key Management
Securely holding and distributing keys to authorised contractors, cleaners, or guests in line with strict protocols.
Building Checks
Monitoring CCTV, performing regular building patrols, and reporting any maintenance or security issues.
The heart of residential blocks
For high-end residential developments, a great concierge does more than just open doors. They build rapport with residents, assist with local bookings, and create a strong sense of community and safety.
By partnering with Endova for your concierge services, you can also easily integrate our property maintenance and cleaning teams. If the concierge spots a blown lightbulb in the lobby, our maintenance team fixes it. It's seamless facility management.
View Security ServicesFAQ
Concierge Questions
Do you provide out-of-hours concierge coverage?
Concierge hours and coverage are discussed and quoted around your building's requirements, including daytime, evening and shift-based arrangements where available.
Do your concierges handle parcel deliveries?
Yes, managing mail and securing parcels for residents or office staff is a standard part of our concierge service. We can utilize physical logbooks or digital parcel management systems.
Can you support security-focused concierge roles?
Where a role calls for additional security arrangements, we will confirm the most appropriate solution and any required accreditation before service begins.
What happens if a concierge is sick?
Endova arranges cover for sickness and holidays through our team of trained relief staff, briefed on your building's procedures.
Elevate Your Front Desk
Need a professional front of house team?
Get in touch to discuss staffing requirements, shift patterns, and service level agreements.